Privacy Policy

Information we collect

We collect only the information you choose to send us through the free estimate form or the contact form.

• Your name, phone number, email address and preferred contact method
• Project details you provide: project type, property type, project address, flooring service, approximate area, timeline and description
• Any photos you choose to attach
• Limited technical information used to protect the forms from automated abuse

How we use your information

We use your information to respond to your enquiry, prepare your free estimate, and follow up about the project you described. We do not sell your information, and we do not use it for unrelated marketing.

Automated decision-making and AI

We do not use automated decision-making or profiling to evaluate your request. Estimates and replies are prepared by people. Parts of this website's content and imagery were produced with the assistance of AI tools; the business information, services and contact details are provided by AJ Hardwood Flooring.

Storage, retention and deletion

Submissions are transmitted over an encrypted (HTTPS) connection and stored in access-controlled systems used to operate this website. Any photos you attach are stored privately and are not published. We keep enquiry information only as long as needed to respond and to keep a record of the work discussed, after which it is deleted.

Third parties

This website relies on hosting and database service providers to operate the site and store form submissions on our behalf. They process this information only to provide those services. We do not share your information with advertisers or data brokers.

Your rights, consent and withdrawal

You consent to being contacted when you submit a form. You can withdraw that consent at any time, and you can ask us to access, correct or delete the information you sent us.

To make a request, email jamesthinh2001@gmail.com or call +1 (416) 262-0623.

Commercial electronic messages (CASL)

We contact you about the enquiry you submitted. We do not add you to a marketing mailing list without your consent, and any commercial message we send will identify us and include a way to unsubscribe.

Data breach notification

If we become aware of a security incident affecting your personal information that creates a real risk of significant harm, we will notify affected individuals and the appropriate authorities as required by applicable privacy law.

Contact

Questions about this policy can be sent to jamesthinh2001@gmail.com or raised by phone at +1 (416) 262-0623.